zoya 7 Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") form a legal agreement between the zoya 7 platform and all its users. By accessing the zoya 7 website, mobile app, or any associated service, or by creating an account, you are deemed to have automatically accepted these Terms.

These terms are written in Bengali and apply to users in Bangladesh. If any section seems unclear, please contact our support team. If any section is found to be legally unenforceable, the remaining terms will remain fully in effect.

Visit our About Us page to learn more about zoya 7's services and scope. Users who have not read these Terms are responsible for doing so, and claiming ignorance at a later stage will not be accepted.

2. Account Registration and Eligibility

To create an account on zoya 7, all of the following conditions must be met:

• The applicant must be 21 years of age or older.
• Each person may create only one account. If multiple accounts are found under the same person's name, all of them will be closed and the balances may be forfeited.
• The name, address, mobile number, and other details provided at registration must be accurate and complete.
• Accounts may not be created or used from countries or regions where online gambling is legally prohibited.
• Operating an account on behalf of another person or without their permission is strictly prohibited.

If any information provided at registration changes at a later date, our support team must be informed immediately. Providing incorrect or false information may cause complications during the account verification process and may result in withdrawal requests being rejected.

3. Account Security and Identity Verification

3.1 Login Credentials Security

It is your responsibility to keep your username and password completely confidential. zoya 7 will never ask for your password via email, live chat, or any other channel. Do not share your login details with anyone, and if you notice any suspicious activity, contact our support team immediately.

3.2 KYC Verification

zoya 7 may request a national ID card, passport, or other government-issued document for identity verification (KYC) at any time. Completing identity verification may be mandatory before a withdrawal request is processed. Delays in providing documents may result in transactions being put on hold.

Your mobile number will be confirmed via OTP verification. Contact our support team for more details about the verification process.

4. Deposits and Withdrawals

4.1 Deposits

Deposits on zoya 7 are currently accepted via: bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other scheduled banks). The minimum deposit amount for each method is ৳500.

Deposited funds will only be credited to the account in whose name the payment was sent. Deposits made through a third party are not accepted and may be returned.

4.2 Withdrawals

The minimum withdrawal amount is ৳800. Withdrawals can be made via bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawals are generally completed within 15 minutes to 2 hours, though additional time may be required if a verification process is ongoing.

You are requested to withdraw using the same payment method used for the deposit. zoya 7 reserves the right to temporarily suspend withdrawals in cases of suspected suspicious activity.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

A 200% bonus is available on your first deposit at zoya 7, up to a maximum of ৳10,000. For example, if someone deposits ৳1,000, a ৳2,000 bonus is added, bringing the total balance to ৳3,000 — and a wagering of ৳2,000 × 10 = ৳20,000 must be completed before the bonus can be withdrawn. Bonus funds are not a free grant; they are subject to wagering requirements.

5.2 General Bonus Terms

• A bonus can only be withdrawn once the specified wagering requirement has been completed.
• Claiming the same bonus multiple times from the same person, household network, or device is prohibited.
• Bets placed using a bonus may be restricted to certain games or bet types, as specified in the individual bonus terms.
• Every bonus has a set expiry period. Any unused bonus will be cancelled once it expires.
• zoya 7 reserves the right to modify or cancel any bonus offer at any time.

5.3 VIP Cashback

Weekly cashback is available under the VIP program. It is a fixed percentage of the week's net loss (total losses minus total winnings). Detailed VIP terms are provided in Section 7.

6. Betting and Gaming Rules

The zoya 7 platform offers various types of games including slots, live casino, sports betting, cricket, fishing games, and more. Each game or bet type has its own rules, which are displayed on screen before the game begins.

• zoya 7 reserves the right to void any bet result that was displayed incorrectly due to a technical error.
• If a bet remains incomplete due to an internet disconnection, the data recorded on the platform will be considered final.
• If proven match-fixing or collusion with a third party is found on any bet, the associated winnings will be voided.
• In sports betting, if an event is cancelled or the venue changes, the bet may be voided and the stake returned where applicable.
• In a multi-bet, if one or more selections are void, those selections will be calculated with odds of 1.00.

7. VIP Program

The zoya 7 VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond.

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.3% weekly cashback.
• Gold: Up to 0.5% weekly cashback.
• Platinum: Up to 0.6% weekly cashback.
• Diamond: Up to 0.8% weekly cashback.

Weekly cashback depends on the week's net loss. For example, a Gold tier member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.5% = ৳100 cashback. Tiers are upgraded through regular play; no specific turnover threshold is publicly defined. You may contact the support team regarding tier changes.

VIP benefits are personal and non-transferable. If an account is closed, any accumulated VIP benefits will be cancelled.

8. Prohibited Activities

The following activities are strictly prohibited on the zoya 7 platform:

• Money laundering or using funds from illegal sources.
• Placing bets or playing games using bots, scripts, or any other automated method.
• Claiming the same bonus from two or more accounts simultaneously.
• Exploiting software vulnerabilities or technical errors.
• Abusive, threatening, or harassing behaviour toward other users or zoya 7 staff.
• Collecting or redistributing any platform data for commercial purposes.

If a prohibited activity is proven, the account will be closed immediately and the balance may be forfeited. Legal action may be taken if necessary.

9. Account Suspension and Closure

9.1 Closure at User's Request

Any user may request to close their account at any time via live chat or email. An opportunity will be given to withdraw any remaining balance before the request is processed, provided there are no outstanding wagering requirements.

9.2 Suspension or Closure by zoya 7

zoya 7 may temporarily suspend or permanently close an account in the following circumstances:

• If a breach of these terms and conditions is proven.
• If identity verification fails or false information has been provided.
• During an investigation related to security or fraud.
• In cases of prolonged inactivity.

10. Limitation of Liability

The zoya 7 service is provided on an "as is" basis. zoya 7 is not directly liable for any loss caused by technical errors, internet outages, or third-party service failures. However, every effort will be made to resolve such incidents.

zoya 7 is not responsible for the outcome of bets placed voluntarily by users. The risk of losing money through gambling rests entirely with the user.

11. Privacy and Data

How users' personal information is collected, stored, and used is explained in detail in zoya 7's Privacy Policy. By accepting these terms, you are also deemed to have accepted the Privacy Policy.

All transactions are completed via SSL encryption and secure payment gateways. Personal information is not sold to third parties. Information may be shared with authorities where required by legal obligation or for fraud investigation.

12. Responsible Gaming

zoya 7 believes that betting and casino games are a form of entertainment — not a means of income. If signs of excessive gambling appear, help should be sought immediately. Detailed responsible gaming guidelines and information on how to set limits are available on our dedicated page.

Users may set deposit limits, betting limits, or self-exclusion (account suspension for a set period) on their own account. Contact the support team to use these options.

13. Changes to Terms

zoya 7 reserves the right to partially or fully change these terms at any time. Updates will be published on this page before the changes take effect. For significant changes, notification may be sent to the registered email or displayed as a notice upon login.

Continued use of the platform after any changes will be taken as your acceptance of the updated terms. If you have any questions about the terms, please contact our support team.

14. Contact

If you have any questions, complaints, or need clarification about these terms, please contact us through the following:

• Live Chat: Support is available in Bengali and English, 7 days a week, 24 hours a day.
• Email: [email protected]

For general questions, you may visit our FAQ page — it covers many questions about accounts, payments, bonuses, and games.