Your information's privacy is our responsibility
This policy provides a full description of how your personal information is collected, used, and kept secure on the zoya 7 platform.
This privacy policy applies to all services and products of the zoya 7 platform. By using our site, you agree to the terms of this policy. Along with reading this policy, you must also read our Terms and Conditions page, as both together define the relationship between you and us.
We believe transparency about data is the foundation of a trustworthy platform. That is why this policy uses clear, direct language to explain how we operate, without any ambiguity.
1 What information we collect
When you create an account on zoya 7, complete a transaction, or use various services on the site, we collect certain information. This information falls into two main categories:
1.1 Information you provide directly
Information you give us yourself includes:
- Full name and date of birth (for identity verification)
- Email address and mobile number
- Password (stored in encrypted form — no one on our team can view it)
- Financial transaction details such as bKash, Nagad, Rocket, or Upay number
- What you write in support chat or email
1.2 Information collected automatically
When you use our site or app, the following information is collected automatically:
- IP address and device type
- Browser and operating system information
- Log data showing which pages you visited and for how long
- Information from cookies and similar tracking technologies
2 Purpose of using your information
We use your information only for specific and legitimate purposes. Each purpose is explained in detail below:
2.1 Account management and identity verification
Personal information is used to create your account, verify login, and confirm your identity. This prevents unauthorised access and ensures the security of each account. Users under 21 years of age may not use this platform — age verification is also carried out using this information.
2.2 Transaction processing
Financial information is used to successfully complete deposit and withdrawal requests. We do not store any payment card numbers or full bank account details on our servers.
2.3 Providing customer support
The support team needs relevant information to resolve your issues quickly and provide the right assistance. Collected information is used to provide service via 24/7 live chat and email.
2.4 Security and fraud prevention
Information is analysed automatically to detect unusual transactions, multiple account activity, or suspicious behaviour.
2.5 Communications and notifications
Important account-related notifications, transaction confirmations, and security alerts are sent via email or SMS.
3 Cookies and tracking technology
Cookies are small text files stored in your browser. zoya 7 uses the following types of cookies:
- Essential cookies: Required to maintain login sessions and run core site functions.
- Functional cookies: Used to remember your preferred language, theme, and other settings.
- Analytics cookies: Collect anonymous statistics to understand which parts of the site are used most.
You can manage cookies from your browser settings. However, disabling essential cookies may affect some site functions.
4 Sharing and disclosure of information
zoya 7 never sells your personal information or discloses it to third parties for marketing purposes. However, information may be shared in specific circumstances:
4.1 Service provider partners
Necessary information is shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure, and security auditing. These partners may only use the information for the designated purpose.
4.2 Legal obligations
Required information may be disclosed to comply with court orders, government directives, or valid requests from law enforcement agencies. In such cases, only the specific information requested is shared.
4.3 Business changes
In the event of changes such as a merger or acquisition, user information may be transferred to the new authority. If such a change occurs, we will notify users in advance.
5 Data storage and security
We apply industry-standard security measures to protect your information:
- SSL/TLS encryption: Every connection to the site is encrypted by SSL, so no one can read the data during transfer.
- Data centre security: Servers are protected by both physical and digital security measures.
- Access control: Among our staff, only specific authorised personnel have access to the information they need.
- Regular security audits: Audits are conducted regularly to identify security vulnerabilities.
How long information is retained depends on its type and purpose. Even after an account is closed, some information may be retained for a set period due to legal requirements.
6 Your rights
Every registered user on our platform has certain fundamental rights regarding their own information:
6.1 Right to access your information
You may request at any time to know what information we hold about you. After verification, the information will be provided within a set timeframe.
6.2 Right to correct your information
If any stored information is incorrect, you may request a correction. Some information can be changed directly from your account settings; for other cases, you can get help from support.
6.3 Right to request deletion of your information
In certain circumstances, you may ask for your information to be deleted. However, some information may not be deletable due to legal obligations or ongoing dispute resolution.
6.4 Right to stop marketing communications
If you do not want to receive promotional emails or messages, you may unsubscribe at any time or let support know. However, essential account-related notifications cannot be turned off.
7 Protection of minors
zoya 7 strictly prohibits registration and use of services by anyone under 21 years of age. We do not knowingly collect information from any minor. If we have reason to believe an account holder is under 21, that account is suspended pending verification and the associated information is deleted. For more information on responsible gaming, detailed guidance is available on our Responsible Gaming page.
8 International data transfer
Our servers and service providers may be located in various countries. For any international data transfer, we ensure that the receiving party provides protection equivalent to this privacy policy.
When information needs to be sent outside Bangladesh, it is done only under contractual obligations and with the necessary protections in place.
9 Changes to the policy
We may update this privacy policy from time to time. If any significant changes are made, a notification will be sent to your registered email and a new date will be noted on this page. Continued use of the site after changes will be taken as your agreement to the updated policy.
For more information about the overall terms of our services, visit the Terms and Conditions page. For answers to general questions about zoya 7, you can visit our FAQ section.
10 Contact and complaints
If you have any questions, concerns, or requests regarding your information or this privacy policy, contact us through the following:
Contact the privacy team
We take all your requests seriously and respond in accordance with applicable data protection regulations.